CANCELLATION POLICY
At Zoughaib & Sons, we understand that purchasing online can be a challenging experience for some of our customers. Therefore, if you place an order and the product has not yet left our warehouses, you can cancel it.
You will receive a 100% refund of the price you paid on your receipt (excluding shipping and tax fees) within 10 working days using the same payment method.
Conditions
- Our “Cancellation Policy” applies only if the jewelry has not yet left our warehouse.
- Our “Cancellation Policy” does not apply to customized jewelry (engraved, personalized), gold coins, and ounces.
- Our “Cancellation Policy” applies if an error occurs on our website regarding a product you purchased. In such a case, we will cancel the order and notify you. A total refund will be made within 10 working days using the same payment method. This procedure will be free of any charges.
Procedure
- First, we kindly ask you to “Contact Us” and inform our team about your wish to cancel your order.
- When approved, you will receive a 100% refund of the price you paid on your receipt (excluding shipping and tax fees) within 10 working days using the same payment method.