EXCHANGE POLICY

At Zoughaib & Sons, we understand that purchasing online can be a challenging experience for some of our customers. Therefore, we offer an easy exchange solution. If you are not satisfied with your purchase from our online store and wish to exchange it, you can do so.

You will receive 100% of the price you paid on your receipt (excluding shipping and tax fees) as the exchange value.

Conditions

  • Our “Exchange Policy” applies only if the jewelry is returned within 14 days from the day the customer received it.
  • Our “Exchange Policy” applies only if the jewelry is accompanied by its Zoughaib & Sons warranty, original certificate, invoice, packaging, and untouched label.
  • Our “Exchange Policy” applies only if the quality check approves the jewelry.
  • Our “Exchange Policy” is applicable only for online purchases outside Lebanon.
  • Our “Exchange Policy” is applicable only once per purchase.
  • Our “Exchange Policy” does not apply to customized jewelry (engraved, personalized), gold coins, and ounces.

Procedure

  1. First, we kindly ask you to “Contact Us” and inform our team about your wish to return your jewelry item.
  2. You should return the jewelry to one of our stores or to the assigned shipping address within 14 days from the day you received it.
  3. The returned jewelry item will undergo a quality check process to ensure that it has not been intentionally or accidentally damaged. If the item is damaged, the “Exchange Policy” will not be applied; however, the “Buy Back Policy” will still be valid in such cases.
  4. When approved, you will be able to exchange your jewelry for a different piece with a value of 100% of the price you paid on your receipt (excluding shipping and tax fees).
  5. Your new jewelry will be shipped to your address after we receive the new shipping and tax payments.

Certificates

If the original certificate is lost, we can send the jewelry back to the assigned gemological laboratory. Additional fees related to the transfer of the jewelry item to the laboratory and the certificate itself will be charged.

 

 

RETURN POLICY

All Zoughaib & Sons jewelry items are purchased with a Zoughaib & Sons warranty, which allows you to return any of these jewelry items within 14 days from the day you received them. You will receive a refund within 10 working days using the same payment method.

Conditions

  • Our “Return Policy” applies only if the jewelry is returned within 14 days from the day the customer received it.
  • Our “Return Policy” applies only to gold jewelry items below $1,500 and fine jewelry items below $3,000. If your jewelry item exceeds these amounts or is a gold coin or ounce, we recommend you opt for our “Buy Back Policy”.
  • Our “Return Policy” applies only if the jewelry is accompanied by its Zoughaib & Sons warranty, original certificate, invoice, packaging, and untouched label.
  • Our “Return Policy” applies only if the quality check approves the jewelry.
  • Our “Return Policy” is applicable only for online purchases outside Lebanon.
  • Our “Return Policy” does not apply to customized jewelry (engraved, personalized), gold coins, and ounces.

Procedure

  1. First, we kindly ask you to “Contact Us” and inform our team about your wish to return your jewelry item.
  2. You should return the jewelry to one of our stores or to the assigned shipping address within 14 days from the day you received it.
  3. The returned jewelry item will undergo a quality check process to ensure that it has not been intentionally or accidentally damaged. If the item is damaged, the “Exchange Policy” will not be applied; however, the “Buy Back Policy” will still be valid in such cases.
  4. When approved, you will receive a 100% refund of the price you paid on your receipt (excluding shipping and tax fees) within 10 working days using the same payment method.